Frequently Asked Questions
Everything you need to know about our premium travel bags and accessories.
What materials are Lo & Sons bags made from?
We use high-quality, durable materials including premium Nappa leather, water-resistant recycled poly (made from plastic bottles), and organic cotton canvas to ensure longevity and style.
How do I clean and care for my bag?
For nylon and recycled poly bags, we recommend spot cleaning with a damp cloth and mild detergent. For leather products, use a high-quality leather conditioner to maintain the texture and prevent drying.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that items marked as Final Sale are not eligible for returns or exchanges.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our shipping capabilities to reach our international customers in the near future.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your bag sooner.
Is there a warranty on your products?
Yes, we offer a one-year limited warranty that covers any manufacturer defects in materials or workmanship. This does not cover normal wear and tear or misuse.